Stay away from any company that does not offer “one on one” support like a “ticket” system where they at least have a running account of the banter between you and a rep. If you have to go into a forum to get advice, the product is worthless. This is the lesson I have learned again and again. You might say “But 80% of all theme and plugin companies are like that”. Believe me, AVOID them all. If you need them in an emergency, they will not be there. I pay $29 for six months platform support and the response time is about 12 to 24 hours. Plugin, theme or script support should be free first six months then $10 to $15 for next six months.