Hi to everyone. Before anyone take this the wrong way i like to make clear. This is not complain. I just want to understand the reason behind this.
10 days ago i did upload my new design for revision. As normal some time reviews take a little longer but i am fine with that. Giving myself 10 days in advance i was happy to wait.
Day 7 i check my dashboard and under my item was message ‘there is error with your item, please contact support team’ or something similar. I did contact the support and after one day they come back to me wit apology and explanation of the issue. So here is the reply: I heard back from the Quality Team and it seems like there was a database migration done a few days ago and some items got stuck. Please delete the item from the queue and re-upload it. Also, please leave a not to Reviewer field saying you’re re-uploading because of an error. I’m sorry for the inconvenience.
Absolutely fine with that. Thing happened some time. So i did upload again and to be honest i was expecting to have results by now. However after 2 days and almost day 3 gone my item still pending.
So as i mention this is not complain. Is simply me trying to understand is there any communication between envato and reviewers so they know of issues such as this one. How we can avoid such a long period of reviewing specially in cases as this one. In my case the reviewer did his job and because of error in the system i have to wait more now. But is the people who review our items was updated by envato about possible errors such as this one.
Back to you now. I love to hear some explanation. Many times i see people blame the reviewer but in this case i think they are let down by the system. So what we can do as authors? Is there way to improve that?